Technical support
Help with troubleshooting, calibration, and operating questions through phone and email support.
Valiani expertise. Backed by Crescent.
Expert support.
Beyond the
first cut.
Your machine. Your craft. Our expertise. Connect with Valiani factory-trained technicians who understand the equipment—and the work you depend on it to do.
Explore support optionsTechnical-support service plans. Separate from warranty coverage.
Factory-trained expertisePhone & remote assistanceAnnual support options
01 / Connected expertise
Keep your focus
on the work.
From everyday operating questions to troubleshooting, get practical guidance from people who know your Valiani.
Remote assistance
When needed, a technician can connect through TeamViewer to diagnose software issues, review settings, and provide guidance. Internet access is required.
V-Studio expertise
Software support and basic operational training to help you use your system with confidence.
On-site options
Hands-on service is available by separate quote, subject to machine eligibility and technician availability.
02 / Annual support
A year of support.
A team to turn to.
Ongoing access to technical guidance for the questions, adjustments, and challenges that come with everyday production.
Ask about annual supportAnnual support plan1 year
- Phone and email technical support
- Remote assistance through TeamViewer
- V-Studio software support
- Basic operational training
Phone support hoursMonday–Friday · 9 a.m.–5 p.m. CSTExcluding major holidays.
Contact our team for current pricing and eligibility. On-site visits and parts are not included in the annual support plan.
03 / Hands-on service
Precision deserves
expert attention.
When your machine needs hands-on care, ask about a scheduled on-site visit. A technician can evaluate its condition and help address maintenance and operating needs.
- 01Overall system evaluation
- 02Gantry and cutting-head inspection and cleaning
- 03Cutting-head calibration
- 04Basic maintenance and operational training
Repairs or replacement of damaged or worn parts may also be performed. Parts are billed separately. On-site service is quoted separately and scheduled subject to eligibility and availability.
Request an on-site service quote04 / Good to know
Clarity.
From the start.
Is Care+ the same as my warranty?
No. Valiani Care+ is a technical-support service plan—not an extension of your manufacturer’s warranty. Warranty eligibility, coverage, and exclusions are governed by the applicable Valiani warranty terms.
View the Valiani Limited WarrantyAre on-site visits included?
No. On-site service is a separately quoted option, subject to machine eligibility and technician availability. Parts are billed separately. Contact our team to discuss your machine and the work required.
What do I need for remote assistance?
Remote assistance uses TeamViewer and requires an internet connection. Our team can explain the connection requirements and help determine whether remote assistance is appropriate for your issue.
How do I choose a support option?
Share your machine model, serial number, and support needs with our Valiani team. We can confirm available options, eligibility, and current pricing before you enroll.
