Ordering & account information
Company Policies
Clear, straightforward guidance for ordering with Crescent—so you always know what to expect.
The essentials
Policy details
Select a policy to see the complete details.
Payment Credit Card Policy
All credit card transactions will be assessed a 3% surcharge, except where exempt by law. This fee is passed to your card issuer in its entirety.
Timing Rush Order Policy
Please note: rush requests are not part of our standard process. As such, a 10% rush fee is applied if the order is approved for expediting. The 10% of product cost will be added to the respective invoice.
Custom work Special-Order & Discontinued Items
All special-order dies must be purchased and are non-refundable, regardless of the quality of the finished product. Special-order and discontinued items are not returnable or refundable.
Returns Returns & Restocking Policy
Customers must notify Crescent within 30 days of the invoice date about concealed damage, shortages, order errors, or merchandise that needs to be returned. Requests received more than 30 days after the invoice date will be refused.
- Contact Customer Support at 847-537-3400 for all return and credit requests.
- Customer Support will provide instructions based on the circumstances.
- For concealed damage, Crescent may request photographs, an inspection, and/or return of the product before issuing credit.
- Returns without a Return Authorization Number, or received after 30 days, will be refused.
- Customer ordering errors must be returned within 30 days in clean, saleable condition before credit is issued. The customer is responsible for freight and a 15% restocking fee.
- Crescent ordering errors must be returned within 30 days in clean, saleable condition before credit is issued. Crescent is responsible for freight on its errors.
- Short payments are not accepted without prior communication and approval of a credit memo from Customer Support.
- Special-order and discontinued items are not returnable or refundable.
